Frequently asked questions

Welcome to Piccola Cucina Online! We hope you find something special here. Below, you'll find answers to some of our most frequently asked questions about ordering, shipping, and our products. If you don't see the information you're looking for, please don't hesitate to contact us, we're always happy to help!

We accept payments through PayPal, Visa, and MasterCard. You do not need a PayPal account to complete your purchase.

All prices are listed in Canadian dollars (CAD). A currency converter is available at the bottom of the website for your convenience.

Yes. Once your payment has been confirmed, you will receive an email receipt and your order will be submitted for processing.

Orders are processed and shipped within 1–2 business days from the date of purchase.

We ship orders through Canada Post or UPS using standard ground service, unless otherwise noted.

Shipping is calculated at checkout based on the weight of your order. Standard shipping within Canada is a flat rate of $13 CAD. We offer free shipping across Canada on orders over $75 CAD.

Yes! We offer free shipping across Canada on orders over $75 CAD.

At this time, orders to the USA are paused due to U.S. tariffs and ongoing market conditions.

Yes. Please contact us before placing your order if you would like priority or express shipping. Additional charges may apply.

We take great pride in our products. If you are not satisfied with your purchase, please contact us. However, all sales are final.

Please inspect your order immediately and report any damage within 7 days of delivery. Be sure to keep all packaging materials, as they may be required for a freight claim.

Delivery typically takes 1–7 days after your order ships. Once the package is with the carrier, delivery times are outside our control and may be affected by weather or high shipping volumes, especially during holidays.

Many of our products are dairy-free, gluten-free, and allergy-friendly, making them a great option for a variety of dietary needs. Please note that some products are made with almonds and other tree nuts. We recommend reviewing the ingredient list for each product and contacting us if you have specific allergies or questions before placing your order.